Shipping policy
Shipping Policy
At Camo Capture, we are committed to providing our customers with the best possible shopping experience. This includes a seamless delivery process. Below you will find our shipping policy for the US market.
Shipping Area
We ship our products throughout the United States, including Alaska and Hawaii.
Delivery Options
Customers can choose to have their orders delivered to:
- Their home or any other permanent residential address
- Their workplace
Shipping Fees
Shipping fees are the responsibility of the customer and vary depending on the total purchase amount:
| Order Total | Home Delivery | Workplace Delivery |
|---|---|---|
| Less than $50 | $5.90 | $5.90 |
| $50 or more | FREE | FREE |
Delivery Times
Delivery times range from 4 to 90 calendar days from the date the customer's order is registered on the website. These times represent the average order preparation and shipping times to the address provided by the customer during the order process. They do not take into account any unforeseen circumstances related to the shipping companies or cases of force majeure.
Delivery times begin on the date the order is confirmed by the seller. In case of a delay in delivery, the order is not canceled. The seller will inform the customer via email that the delivery will be delayed.
Receiving the Goods
The delivery date corresponds to the date and time of actual delivery or first presentation at the delivery address provided by the customer when placing the order. The transfer of risk occurs at the time of delivery or when the products are handed over to the customer at the specified delivery address.
An identification document or any other necessary proof (including the payment card used for the order) may be required upon delivery or parcel collection. If the customer refuses to present the required documents or if the documents do not match the information provided during the order process, the seller reserves the right to cancel the sale.
Damage
The customer is responsible for checking the condition of the packaging and the products upon delivery. It is the customer's responsibility to make any necessary reservations and complaints or to refuse the package if it is visibly damaged upon delivery.
In case of damage or loss during the transportation of the goods, the customer must submit any observations, reservations, or complaints within 72 hours of receiving the order to our Customer Service by using the contact form on our website, www.camocapture.com. Our Customer Service may request additional information related to the customer's identity or the identity of the designated third party who received the order and may carry out any necessary verification. To submit a valid claim against the carrier, the customer must notify our Customer Service within 48 hours of receiving the order by using the contact form on our website.
